Client Emergencies are those that require immediate medical (physical and psychological) attention. When that occurs, we advise our clients to seek care as soon as possible at the nearest emergency room and or medical clinic. If there is a concern that the health and safety is being immediately threatened, we advise our clients to call 999 on their telephone device to request an ambulance, police and or fire support. Please note that there are two types of hospitals in Hong Kong: private hospitals (e.g. Sanitorium Hospital) and Hospital Authority government hospitals (e.g. Queen Mary Hospital). Hong Kong's government hospitals are managed by the Hospital Authority which have emergency room care (Accident & Emergency or A&E) that are available 24 hours a day, seven days a week. Visitors (tourists) and non Hong Kong residents can visit government hospitals but the fees are different than those who are Hong Kong residents. Private hospitals legally speaking do not have "emergency rooms," but almost all private hospitals have urgent care services 24 hours a day, seven days a week but private hospitals in Hong Kong do not have psychiatric in-patient care. Hong Kong residents and non residents may utilizie private hospitals. Fees and accepted insurance plans vary from hospital to hospital.
Child Protective Services are services provided for children to protect their physical, emotional and overall well-being. Common concerns for child abuse typically include child neglect (food, housing, medical care, schooling, etc) and child abuse (physical, sexual, emotional, family violence, etc). It is highly recommended that if a child is reasonably suspected of being abused and or neglected that the observer contacts either the Hong Kong Police and or the Child Protective Services - Welfare Department hotlines for guidance and support. Reporting suspected child abuse can cause many concerns and anxieties, but the reporting is focusing on caring for the child, not punishing the child, to ensure each and every child's right to health and happiness is addressed.
| Urgent Care | Description |
|---|---|
| 999 | For Hong Kong residents and non-residents, you may call 999 for ambulance, police and or fire department for immediate support. |
| 992 | For persons with a speech and or hearing impairment, you may send a text message on 992 for ambulance, fire and or police for immediate support. |
| 112 | For persons who are outdoors in the countryside with hiking and or social events, when calling 112 it will immediately connect you to the 999 services. |
| 2896 0000 | For persons who are experiencing emotional distress and desire to have someone to listen, please call 2896 0000, the Samaritans hotline, for free emotional support. |
| 2389 2223 | Another resource for emotional support during times of distress is the English language support hotline 2389 2223 from The Samaritans Befrienders Hong Kong. |
| 2389 2222 | Another resource for meotional support during times of distress is the Chinese language support hotline 2389 2222 from The Samaritans Befrienders Hong Kong. |
| 2343 2255 | Family and Child Protective Services in Hong Kong departmental hotline is 2343 2255 for community and family members to use when a child is in need of support and care. |
Our Urgent Care and Child Protective Services are a service we ensure all our community and clients understand and have the relevant information to ensure their health and safety needs are met in a timely and proper manner when a client engages in our services. Centre for Stress Management and Flourish Asia does not provide walk-in emergency services, but we are here to provide guidance on the proper course of immediate action for all our clients and interested parties. We also provide urgent care services for clients experiencing substance abuse, to include local and overseas in-patient, rehab and out-patient services. Dr Mark
